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RETURN POLICY

We want you to be happy with your purchase. If you change your mind, you may request a return within 28 days of receiving your order.

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Items must be unused, uninstalled, in their original condition and returned in their original packaging.

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Customers are responsible for return shipping costs unless the item is faulty, damaged or incorrect.

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Please contact us before returning an item so we can provide you with the correct return instructions.

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Custom-made, bespoke or personalised items cannot be returned or exchanged unless they are faulty or damaged.

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If your order arrives damaged, faulty or incorrect, please contact us as soon as possible with photos and your order details.

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Once an approved return has been received and inspected, the refund will be processed to the original payment method.

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For return enquiries, please contact:

info.victoriascrystal@gmail.com

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