FREQUENTLY ASKED QUESTIONS

Are your chandeliers made from genuine crystal?
Yes. All of our chandeliers are crafted using premium-quality Bohemia lead crystal.

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How long does delivery take?
Delivery typically takes 4–6 weeks.

We ship to Ireland, rest of the Europe, and most countries in the world.

Can I return products and refund my order?

Yes, you can return ordered products within 28 days in order to receive refund.

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What if my order arrives damaged?
Please contact us within 48 hours of delivery with photos of damage, and we'll do our best to resolve the issue as soon as possible.

Are replacement parts available?
Yes. We offer replacement parts for all of our chandelier models.

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Do your chandeliers come with a warranty?
Yes. All of our chandeliers come with a standard two years warranty.

​Can I pay via PayPal?
Yes. You also can pay via debit or credit card.
All payments are processed through secure, encrypted payment gateways.

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How do I choose the right chandelier size?

If you're unsure, our team is happy to help you select the perfect size for your space.

Do you offer custom chandeliers?
Yes. We offer bespoke solutions for selected designs of any size, number or complexity.

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